Frequently Asked Questions

Yes. NuvoBlox sets use standard building-brick connections and are designed to be compatible with other major building brick brands, allowing you to combine them with bricks you may already own.

Delivery time depends on which set you choose. Each product page shows its own estimated delivery — typically either 3–7 business days (when the set is in stock at our nearest warehouse) or 10–20 business days (when the set ships from one of our overseas partner warehouses). You’ll see the same estimate in your cart and at checkout before you confirm your order. See our Shipping page for full details.

The delivery estimate is shown clearly in three places: on the product page next to the price, on every line in your cart, and on the shipping option at checkout. If your cart contains items from both windows, the cart summary shows the longest delivery window — so you know when your full order will arrive.

We ship across Canada. Wherever you are in the country, your order will reach you with the delivery window shown on the product page. We don’t currently ship outside Canada — sign up for our newsletter to be the first to know when that changes.

Yes. Standard shipping is free on every order shipped within Canada, with no minimum order amount required. Free shipping applies to both the 3–7 day and the 10–20 day delivery windows.

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your set, contact us for a full refund or exchange. Items must be in their original condition. See our Returns page for full details.

Yes. Every set comes with either a step-by-step paper instruction manual or a step-by-step PDF manual — the format is listed under “What’s Included” on each product page.

No. NuvoBlox sets ship without the original retail box. The building pieces and instruction manual are securely packaged for shipping. This helps reduce shipping costs and protects the contents during transit.

We will make it right! Contact our support team with your order number and a description of the issue. We’ll send replacement pieces at no extra cost.

Yes! Digital gift cards are available in various denominations. They’re delivered instantly via email and never expire.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also check your order status from your account dashboard.

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters processing and cannot be changed. Contact us as soon as possible if you need to make changes.